Refunds

Ogadu supports self-service refunds through Stripe. You can request a full or partial refund on any eligible payment.

Eligibility

A payment is eligible for a refund if:

• The payment status is Completed or Partially Refunded.
• The refunded amount is less than the original payment amount.
• You have enough credit balance to cover the refund.

Balance requirement

Refunds deduct credits from your balance. The maximum refundable amount is the lesser of:

• Original payment minus already refunded amount.
• Your current credit balance.

Requesting a Refund

Personal Credits

1. Go to Usage → Personal Usage & Billing.
2. Find the payment in the Payment History section.
3. Click the Refund button.

4. Review the refund details:

   Field	Description
   Original Payment	The amount you originally paid.
   Already Refunded	Amount previously refunded from this payment.
   Current Balance	Your current credit balance.
   Max Refundable	The maximum amount you can refund.

5. Enter a refund amount (or leave blank for the maximum).

6. Optionally enter a reason (up to 500 characters).
7. Click Process Refund.

Organization Credits

Organization admins can refund payments made to the organization's balance:

1. Go to the organization's billing page (Usage → {Organization Name}).
2. Find the payment in the Group Payment History section.
3. Follow the same refund process as above.

After Refunding

• The refund amount is deducted from your credit balance and returned to the original payment method via Stripe.
• The transaction status updates to Partially Refunded or Refunded.
• The page refreshes automatically to show updated balances.

Processing time

Refunds are processed immediately on Ogadu's side. However, it may take 5–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.