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Support

Need help with Ogadu? We're here for you. This page explains how to get answers and how to reach us directly.

Contact us

The fastest way to reach the Ogadu team is by email. We read every message and typically reply within 1–2 business days.

When emailing about a problem, it helps to include:

  • The email address on your Ogadu account
  • What you were trying to do and what happened
  • Your device and app version (for the mobile app: Profile → About)

Before you email — common questions

You can often find an answer faster in the documentation:

Search everything

Use the search bar at the top of any page to find a topic, feature, or keyword instantly.

Billing, payments & refunds

Credits are purchased on the Ogadu website via Stripe. For anything about a charge, a refund, or your balance, see Billing or email support@ogadu.com.

You can request a refund for unused, non-expired credits yourself from your dashboard — see Refunds.

Account & privacy